Hospitality · South Tyrol
Hotel assistant — house rules, menu and region in one answer
The starting situation
Guest questions about house rules, breakfast times, wellness, events and the region arrive verbally at reception or in the email inbox. The same answers are rewritten every day, with varying quality depending on language and shift.
How we solve it
We index house policies, menus, wellness and regional content in a RAG knowledge base. The assistant answers guest questions directly in multiple languages, with sources — as a chatbot in the app or embedded on the website. Answers are curated by the hotel; every statement remains traceable.
What you get
Reception is relieved of routine questions, and guests receive answers around the clock in their language. Content is maintained once and then played out consistently across multiple touchpoints — new house rules or menus only need to be added to the index once.
Do you recognise a similar process in your company?
If this use case feels close to your daily work, we can assess data availability, effort and a realistic first MVP together.
Why AI projects work →This use case is based on a real client project. Sector and region are named, the company itself remains anonymous.